FAQ

To help you make the best choice, please email the following details to info@mosssnowstick.com, and we'll guide you through the selection process:

• Body weight

• Height

• Boot size

• Riding style

• Terrain preference

Our definition of "snowsurfing" is simply "surfing on snow." The common thread between ocean surfing and snowsurfing is the harmony with natural terrain using a single board, experienced uniquely in each specific moment. Snowsurfing takes place on snow-covered mountains, and just like the ocean, no two days have identical weather or snow conditions. Though snow-covered mountains may appear flat at first glance, they possess various undulations and 3D lines akin to ocean waves. Our board concept and design consistently focus on capturing these 3D lines, allowing riders to trace the mountain's contours and effortlessly make turns even on gentle slopes at low to medium speeds. So, a snowsurf board is the term we use to describe our boards, and snowsurfing is what we do.

Yes and no. Moss Snowstick emerged from the concept of "surfing on snow," with the aim of adapting the dynamic "riding style" of surfing to a variety of wave movements, instead of targeting specific snow conditions. Since our inception, we've crafted versatile all-snow and all-mountain snowsurfboards that excel not only in deep powder found in the backcountry, but also in side country chopped-up powder accessible by lifts, groomed runs, packed snow, and slushy spring snow as water begins to emerge. Throughout the product testing process, we primarily focus on groomed and packed snow, saving powder tests for the final stage. If a board demonstrates exceptional performance on groomed and packed snow, it's virtually guaranteed to deliver a fantastic ride on powder as well.

Absolutely. We have three models specifically designed for young snowsurfers: the U2, SW26, and MMD35.

Our boards are engineered, tested, and subjected to strict quality control by our product specialists in Japan. In order to accommodate multi-type small-quantity production, we collaborate with top-tier factories and expert board builders in both Japan and China. This partnership ensures a continuous supply and consistently high quality for each board we produce.

Tuning and waxing a board with our channel base system requires a slightly different approach compared to traditional boards. Models like the Performance Quad Series, the C3, and the Mahi feature channel areas that aren't base-ground, and may feel rougher than the rest of the base. You can choose to smooth these surfaces with fine sandpaper for enhanced glide and performance, though it's not a mandatory step. Once ready, continue with the standard hot waxing process. Scraping off hot wax from the channels can be somewhat time-consuming, so opting for liquid wax might simplify this part of the process. Patience is key during this procedure.

Both the side and base edges come with a 90-degree angle.

Yes, we do ship internationally. International shipping costs vary by order and destination. Please contact us for the exact price.

Yes, you can place an order through our website and have the board shipped directly to your accommodations in Japan. Please contact us for further assistance.

We operate a distribution hub in California, and our shipping fees for US domestic orders are as follows:

Boards:

$30 within the contiguous US (excluding Hawaii & Alaska)

$70 to Hawaii & Alaska

Accessories (including optional sticker pack):

$8 within the contiguous US (excluding Hawaii & Alaska)

$15 to Hawaii & Alaska

Good news! We offer free worldwide shipping for our sticker packs.

You may return or exchange unused products within 14 days of delivery. Items must be in their original condition; used, altered, or damaged items will not be eligible for a refund unless it is due to a manufacturing defect or damage from initial transit. Shipping fees are non-refundable, and customers are responsible for return shipping. Returns beyond the 14-day period may not be accepted.

To initiate a return or exchange, please email us at info@mosssnowstick.com to obtain a return or exchange authorization. Once you receive the authorization form, securely pack the item(s) in their original packaging along with the form, and ship via your preferred courier. We recommend choosing a shipping method that insures the package for its value and provides tracking information.

Moss Snowstick offers a 1-year warranty on all boards from the date of purchase, exclusively for the original purchaser. Please retain your original purchase receipt or invoice (proof of purchase) for any potential warranty claims. If the original proof of purchase cannot be provided, Moss will use the manufacturing date as the start of the warranty period. All warranty claims are subject to inspection by Moss Snowstick, and items will be repaired or replaced if deemed defective in materials or workmanship.

Coverage includes:

• Structural cracks on the top sheet, base, core, edge, or sidewall due to manufacturing defects (excluding impact damage).

• Delamination of top sheet, base, sidewall, edge, tip, or tail protectors due to manufacturing defects (excluding impact damage).

• Stripped, spinning, or misaligned inserts (note: stripped inserts caused by improper mounting are not repairable and not considered a material flaw).

Exclusions:

• Issues resulting from impact, misuse, abuse, or neglect, such as rail and rock damage.

• Cosmetic concerns, including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.

• Damage caused by improper mounting of bindings.

• Products used in rental or lease programs.

Our pre-order cancellation policy is designed to provide you with flexibility while ensuring that we can manage our made-to-order production costs. The following terms apply to pre-order cancellations:

Full Refund

You may cancel your pre-order and receive a full refund if the cancellation is requested within two weeks of placing the pre-order.

50% Refund

If you choose to cancel your pre-order after the initial two-week period but at least two weeks before the expected shipping date, a 50% refund of the total purchase price will be issued.

No Refund

No refunds will be provided for cancellations made after the 50% refund period has passed. This policy helps us manage production costs and ensure that we can continue to offer high-quality, made-to-order products.