To help you make the best choice, please email the following details to info@mosssnowstick.com, and we'll guide you through the selection process:

• Shapes you're interested in (e.g. swallowtail, pintail, wing etc.)
• Height / Weight / Boot size
• Riding style / Terrain preference
• Your current go-to boards

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Yes—and no. Moss Snowstick was born from the idea of “surfing on snow.” Rather than designing boards for specific snow conditions, we focus on expressing a surf-inspired riding style across all types of terrain and snow—much like riding waves in the ocean.

From the beginning, we’ve built versatile snowsurfboards that perform across the entire mountain—deep powder, sidecountry chop, groomers, packed snow, and slushy spring conditions.

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Our definition of “snowsurfing” is simple: surfing on snow.

At its core, both ocean surfing and snowsurfing share a common thread—riding in harmony with natural terrain on a single board, with each moment offering a unique experience.

Snowsurfing takes place on snow-covered mountains where, like the ocean, no two days are ever the same. While mountains may appear flat at first glance, they are filled with subtle undulations and natural 3D lines—much like waves.

Our board design is built around capturing these 3D contours, allowing riders to flow with the terrain, draw natural lines, and make smooth turns—even on gentle slopes at low to medium speeds.

Simply put, a snowsurfboard is what we make—and snowsurfing is what we do.

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Absolutely. We have three models specifically designed for young snowsurfers: the U2, SW26, and MMD35.

KIDS MODELS

Tuning and waxing a board with our channel base system requires a slightly different approach compared to traditional boards.

On models like the PQ EX Series, C3, and Mahi, the channel areas are not base-ground and may feel slightly rougher than the rest of the base. If desired, you can lightly smooth these sections with fine sandpaper to improve glide—but this step is optional.

Once prepared, proceed with a standard hot waxing process. Keep in mind that scraping wax out of the channels can take a bit more time and care. For a quicker and easier option, liquid wax can also work well with these designs.

We manufacture our boards at top-tier factories in both Japan and China, working with trusted partners we’ve collaborated with for decades.

Production runs are intentionally limited, with many processes carried out by skilled hands and backed by over 50 years of expertise.

All design, engineering, on-snow testing, and final quality control are conducted in Japan, ensuring consistently high standards in both craftsmanship and riding performance.

Both the side and base edges come with a 90-degree angle.

Yes, we do. We’re proud to support members of the snow industry, including employees of authorized dealers and other winter professionals.

To apply, please send us your organization details along with proof of current employment or active industry involvement. If you believe you qualify, feel free to reach out at info@mosssnowstick.com for more information.

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Absolutely. We’re here to support riders traveling to Japan. For all online purchases, we can ship your board directly to your accommodation for a smooth and hassle-free experience. For added convenience, we offer an optional Ride-Ready Tune service (factory wax and edge tuning), so your board is ready to ride upon arrival.

Please feel free to contact us or visit our Shipping page for more details.

Yes and no. Under current Japanese tax regulations, all online purchases depend on where you receive your order, within Japan or outside of Japan.

• Within Japan:
  A 10% Japanese consumption tax applies to all online orders, regardless of whether you are a visitor or a resident.
  
• Outside of Japan:
  Orders shipped outside of Japan are tax-free.

If you have any questions about tax eligibility, feel free to contact us before placing your order.

No, we do not offer in-store pickup of online orders for tax-free purchases.

Under current Japanese tax regulations, eligibility for online purchases depends on where your order is delivered.

• Within Japan:
  A 10% Japanese consumption tax applies to all online orders, regardless of whether you are a visitor or a resident.
  
• Outside of Japan:
  Orders shipped outside of Japan are tax-free.

If you have any questions about tax eligibility, feel free to contact us before placing your order.

Yes, we offer international shipping from Japan via FedEx and EMS. Shipping costs vary by region. Visit our Shipping page for full details.

We operate a distribution hub in California to serve our U.S. customers. Domestic shipping and handling fees are listed below. All product prices in USD already include recent import taxes as well as international shipping costs from Japan.

Boards (up to three boards):

• $40 (continental U.S.)
• $80 (Hawaii, Alaska & other US territories)

Accessories (board cover itself):

• $10 excluding Hawaii & Alaska
• $20 to Hawaii, Alaska & other US territories

Moss Snowstick offers a 1-year limited warranty on all boards from the date of purchase, exclusively for the original purchaser. All warranty claims are subject to inspection. If a defect is identified as a manufacturing flaw or workmanship issue under normal use, we will repair or replace the product at no charge. Please note that shipping costs are not covered, and all repair or replacement decisions are made at the discretion of Moss Snowstick.

Warranty Exclusions

This warranty does not apply in the following cases:

• Damage caused by impact, misuse, abuse, or neglect (including rocks, rails, or non-snow surfaces)
• Damage from riding on surfaces other than snow (e.g. rocks, sand, stairs, handrails, tables, etc.), or any use outside intended snowboarding conditions
• Damage caused by improper mounting, binding installation errors, or lack of pre-ride checks
• Damage caused by falls, excessive force, or accidents during use or transportation
• Damage resulting from fire, earthquakes, floods, theft, or other natural disasters
• Damage caused by improper storage or maintenance
• Cosmetic issues such as top sheet chipping, dents, sun fading, scratches, or edge rust/oxidation
• Normal wear and tear, including binding and boot contact marks
• Products that have been modified or repaired by unauthorized parties
• Claims where the product cannot be returned or inspected

For full information regarding warranty claims, visit our warranty page.

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You may return or exchange unused products within 14 days of delivery. Items must be in their original condition; used, altered, or damaged items will not be eligible for a refund unless it is due to a manufacturing defect or damage from initial transit. Shipping fees are non-refundable, and customers are responsible for return shipping. Returns beyond the 14-day period may not be accepted.

To initiate a return or exchange, please email us at info@mosssnowstick.com to obtain a return or exchange authorization. Once you receive the authorization form, securely pack the item(s) in their original packaging along with the form, and ship via your preferred courier. We recommend choosing a shipping method that insures the package for its value and provides tracking information.

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Our pre-order cancellation policy is designed to provide you with flexibility while ensuring that we can manage our made-to-order production costs. The following terms apply to pre-order cancellations:

Full Refund: Cancellation within two weeks of placing the order.

Partial Refund: After two weeks, the production deposit (50%) becomes non-refundable.

No Refund: Once production has begun, the order is fully non-refundable.