WARRANTY PROGRAM

 

 

Moss Snowstick offers a 1-year limited warranty on all boards from the date of purchase, exclusively for the original purchaser. All warranty claims are subject to inspection. If a defect is identified as a manufacturing flaw or workmanship issue under normal use, we will repair or replace the product at no charge. Please note that shipping costs are not covered, and all repair or replacement decisions are made at the discretion of Moss Snowstick.

Warranty Exclusions

This warranty does not apply in the following cases:

  • Damage caused by impact, misuse, abuse, or neglect (including rocks, rails, or non-snow surfaces)
  • Damage from riding on surfaces other than snow (e.g. rocks, sand, stairs, handrails, tables, etc.), or any use outside intended snowboarding conditions
  • Damage caused by improper mounting, binding installation errors, or lack of pre-ride checks
  • Damage caused by falls, excessive force, or accidents during use or transportation
  • Damage resulting from fire, earthquakes, floods, theft, or other natural disasters
  • Damage caused by improper storage or maintenance
  • Cosmetic issues such as top sheet chipping, dents, sun fading, scratches, or edge rust/oxidation
  • Normal wear and tear, including binding and boot contact marks
  • Products that have been modified or repaired by unauthorized parties
  • Claims where the product cannot be returned or inspected

Warranty Process

All warranty claims must be initiated through the original retailer where the product was purchased. Proof of purchase (receipt or invoice) is required. If proof of purchase cannot be provided, the manufacturing date will be used to determine warranty eligibility. Products may need to be returned for inspection before any repair or replacement can be approved.

International Customers / Traveling Riders

For customers visiting Japan, please note that due to time and geographical limitations, accessing warranty support from overseas may be limited. All warranty claims must still be processed through the original retailer in Japan, and customers are responsible for any international shipping costs required for inspection or service.

For added peace of mind, we strongly recommend reviewing your travel insurance or credit card coverage, as these may provide protection for damage, loss, or other unforeseen situations during your trip.

Important Notes

  • This warranty applies only to defects in materials and workmanship under normal use
  • Repair or replacement decisions are made at the discretion of Moss Snowstick
  • This warranty is valid only for the original purchaser and is non-transferable

For more information regarding warranty claims, please feel free to contact us.

SHIPPING